Complaints Policy

Complaints Policy

Finsbury Law Solicitors want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, please inform us immediately, so that we can do our best to resolve the problem.  


In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues.

If you would like to make a formal complaint then please contact us by post to our offices at 136a Seven Sisters Road, London, N7 7NS, England, by email or by telepone on 0207 272 8080. Making a complaint will not affect how we handle your case.


What to do if we cannot resolve your complaint:

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint and no more than six years from the date of act / omission;


No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, they may be contacted as follows:

  • Visit:
  • Call: 0300 555 0333 between 9.00 to 17.00
  • Email:
  • Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour:

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can visit the Solicitors Regulation Authority website ( to see how you can raise your concerns with them.